Privacy Notice
We are Nortech Security Systems Ltd, the data controller, and our registered office is: Unit 5 New Park House, Peel Hall Business Village, Peel Road, Westby, Blackpool FY4 5JX. You can contact our Data Protection Officer (DPO) at this address.
We are committed to safeguarding your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
As a “Data Controller,” we are responsible for deciding how we hold and use personal information about you. We are required – under data protection legislation – to notify you of the information contained in this privacy notice.
This notice applies to all homeowners who have had a security system installed or maintained by Nortech Security Systems Ltd or have used any data collection form on our web site @ https://nortechsecurity.co.uk.
Legal basis for processing
The performance of a contract with our customers, including steps prior to the contract, and the legitimate interests of Nortech Security, which are our usual business activities.
Purposes of Processing
Fulfilling your orders for products or services and related activities, such as product and service delivery, customer service, account and billing management, support and training, product update and safety related notices, and to provide other services related to your purchase.
Managing our contractual obligations and your ongoing relationship with us, including interacting with you, improving the products and services we offer, informing you about our products or services.
Ensuring the security of our website and systems, and premises, as well as protecting us against fraud.
Managing our everyday business needs, such as payment processing and financial account management, contract management, website administration, audit, reporting and legal compliance.
What information do we collect from you by phone/email?
To effectively operate our internal database we record your contact details (your name, postal address, and any phone numbers & email address’s given by you), information about your installed system and record visits we make to your security system.
We use 3 external sources that hold data that may be relevant to your security system.
• If your system has been supplied with a certificate of compliance then our alarm inspectorate the SSAIB hold information regarding the grade and classification of your system along with your address details. You can view their privacy statement at https://ssaib.org/page/privacy-policy—home-owner/
• If your system is monitored for police response then we utilise the services of Advanced Independent Monitoring (AIM) who record details regarding your address to be monitored and keyholder information provided by yourself. You can view their privacy statement at http://www.aim-monitoring.co.uk/privacy-policy
• If your system is monitored and requires police response then we provide your address details to Lancashire police for the administration of your alarm system unique reference number (URN) You can view their privacy statement at https://www.lancashire.police.uk/information/privacy-policy/
What information do we collect from you from our web site
We utilise a contact form on our web site for you to provide details for us to contact you. This includes a field for an email address.
We may use cookies for tracking purposes.
• To track the number of times you have visited the site e.g. when your first visit was and when you last visited
• How long you visited the site for
• Where you came from e.g. what search engine did you use or what link you clicked on, what keyword you used and where in the world you were when you accessed the website.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Please note though that some cookies may be essential in order to use the website and in the event that you do reject cookies this may impair the functionality of the site.
For more information about these cookies, how you can opt out of receiving them and how this will affect your use of websites, please go to: www.cookiecentral.com
Our web hosting company may log your IP address when visiting our web site.
Our web site is protected by several security features to protect against Malware to give you a safe browsing experience.
How do we use your personal data?
We use your personal data to:
• Record your address details so we can routinely contact you by phone or email to arrange service visits;
• Record details about your security system and record visits for historical records;
• Comply with our statutory and regulatory obligations.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Disclosing your personal data to others
We will not share your personal data with others, (excluding those mentioned above) unless:
• We are under a duty to disclose or share your personal details to comply with any legal obligation or in order to enforce or apply our rules.
• Our business enters a joint venture with – or is sold to or merged with – another business. We may then share your personal details with our new business partners or owners.
Where we store your personal data
We store all your personal details on a secure server, within the European Economic Area.
How long do we keep your personal data for?
We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data – and whether we can achieve those purposes through other means – and the applicable legal requirements.
How secure is my data?
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal information to only those employees that need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Your rights
Under certain circumstances, by law you have the right to:
• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please write to us at Nortech Security Systems Ltd, Unit 5 New Park House, Peel Hall Business Village, Peel Road, Westby, Blackpool FY4 5JX or email us at admin@nortechsecurity.co.uk
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
Your right to complain
If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).
The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at casework@ico.org.uk. You can also visit the ICO’s website by following this link: https://ico.org.uk/.
Changes to our privacy policy
We keep our privacy policy under regular review and any updates are posted on our web site. This privacy policy was last updated on October 16th, 2018.
Data Controller
The data controller responsible for your personal data is Nortech Security Systems Ltd (Company Number 04566918.) Our data protection registration number is Z5407088 .
If you have any questions about this privacy notice or how we handle your personal information, please contact us on 01995 670792.